Frequently Asked Questions

Everything you need to know about bringing COPIC quality into your home.

What is the standard shipping timeframe for furniture and decor?

Most in-stock items are processed within 2-3 business days. Depending on your location, standard delivery typically takes 5-10 business days. Large furniture pieces may require scheduled freight delivery.

Do you offer international shipping for COPIC products?

Currently, we ship to the continental United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.

What is your return policy for home goods?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable unless they arrive damaged.

How can I track the status of my order?

Once your order ships, you will receive an email confirmation with a tracking link. You can also view your order status by logging into your COPIC account dashboard.

Are COPIC materials sustainably sourced?

Yes, we prioritize ethical sourcing and sustainable materials. Our wood products are FSC-certified, and we use eco-friendly dyes and recycled packaging whenever possible.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home investments.